QRG - CRM IQ- Linking Rentable Item to Monthly Recurring Charge
There are instances in which a resident is being billed a monthly recurring charge for a rentable item (parking, storage, etc.) without the charge being linked to the rentable item and that needs to be corrected. Follow the scenarios below to learn how to accurately link rentable items.
No rentable item is listed but a monthly recurring charge is entered
Follow Steps 3 through 7
Rentable item is listed at $0 with a separate monthly recurring charge entered
Follow Steps 1 through 7
1. The first step to correcting an unlinked rentable item is by navigating to the CRM IQ Profile and clicking on General > Rentable Items. Click “” > Release Now to remove the rentable item from the resident account.
2. Once the rentable item has been released, CRM IQ will reload and display the Current Rentable Items screen. Review the page to confirm it has been successfully removed.
3. After the rentable item has been successfully released, the standalone monthly recurring charge needs to be ended. Navigate to Lease Info>Lease Charges in the resident Yardi CRM profile and click Edit.
4. To successfully remove the standalone charge, enter the To Date, which should be the last day of the current month and click Save.
5. Now the standalone monthly recurring charge has been ended, the rentable item needs to be re-added. Navigate to Rentable Items and click Add Rentable Item.
6. Once the Add Rentable Item has been clicked, the Add Rentable Item details box will populate. Select the desired Item Type and Item. The Lease From Date should be entered as the first day of the following month.
Ensure the Market Rent and Current Rent amounts are accurate before proceeding. If all fields have been entered and pricing data has been verified as accurate, click Save, and the rentable item has been added. If Market Rent and/or Current Rent Amounts are not accurate, see Step 7 for next steps.
7. If Market Rent and/or Current Amounts for the rentable item you are adding are not accurate, a Yardi Support Rentable Items Request Support Ticket is required before proceeding.