Support Center

CORE

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Issue Handling 1

• CORE – MAKE READY DAYS – Data issues and how to handle

ESG

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QRGs 1

• Finding ESG resident resources/Previewing Resident Dashboard

Information Technology

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Getting Started 4

• How do I get help on this new portal?
• How do I sign in to the Support Center for the first time?
• I forgot my password, how do I reset it?
• One time Sign up for Self Service Password Reset (SSPR)

Centerspace Departments 1

• Marketing Request

Microsoft 365 Apps 28

• Microsoft 365 - Pinning Apps to Taskbar or Creating Shortcut on Desktop
• Microsoft Teams - How to use the Chat feature in Teams
• Microsoft Teams - How to Schedule a Meeting in Teams
• Microsoft Teams - How to Initiate a Call in Teams
• Microsoft Teams - Answering a Teams Call

See all 28 articles

Check Scanner 1

• New version of CHECKscan windows application is available

Document Scanning 3

• Reset document scanning after you switch to Azure AD
• HP Scan and Capture Scan Process
• Installing a Printer

Azure AD 3

• How to restore all of your settings after you join your computer to Azure AD
• How to set up and sign into your new Azure AD account
• How the Multi-Factor Authentication (MFA) Works

Onboarding 2

• Onboarding - New Employee sign on to their email account
• Support Center Best Practices

Support Center 2

• Support Center Best Practices - Documentation
• Support Center "Agent" Best Practices

Hardware 2

• Setting up computer with multiple monitors
• Installing Minneapolis Office Printer

Marketing

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Resident Portal 3

• Resident Portal - Utilizing the Resident Bulletin Board in CRM
• Resident Portal - Announcements
• Resident Portal - Creating and Editing a Calendar Event & an RSVP Resident Event in CRM

Facilities

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Purchasing 10

• Insurance Cab Cards 2023
• WasteX - Guide
• Lawn Maintenance RFP
• Lawn Maintenance SOW - Contract Template
• MN 12 - Vendor Guide and Material Specifications

See all 10 articles

Vendor Management 4

• How to evaluate vendor requests for proposals (RFPs)
• How to manage ongoing vendor relationships
• How to Vet a Vendor/Contractor
• How to find vendors

SmartRent 7

• QRG - SmartRent - Sync Data from Yardi to SmartRent
• QRG - SmartRent - Unit Access Resident Email and Text
• QRG - SmartRent - Completing Work Orders/Accessing Entry Pin Code
• QRG - SmartRent - Adding a Vendor to SmartRent
• QRG - SmartRent - View Vacant Access Code in SmartRent App

See all 7 articles

Maintenance 1

• Pool furniture cleaning and storage process and policy

Safety 2

• QRG - Hazards - How to report hazard concerns
• QRG - Hazards - Types of hazards to report

Operations

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Wells Fargo 4

• WellsOne Expense Management - Reimbursement Account
• WellsOne Expense Management - Adding & Linking Receipts
• WellsOne Expense Management - Cash Expense Reimbursement
• Wells Fargo Credit Card FAQ

Quick Reference Guide (QRG)

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Credit Card and Reimbursements 7

• QRG - TravelBank - Add an Expense from Receipt
• QRG - TravelBank - Create and Submit an Expense Report
• QRG - TravelBank - Add a Bank Account for Reimbursements
• QRG - TravelBank - Add an Expense via Forward Email Receipts
• QRG - TravelBank - Add a Mileage Expense for Reimbursement

See all 7 articles

CRM IQ 90

• QRG - CRM IQ - Adding a Guarantor to an Application
• QRG - CRM IQ - How to Attach Documents to Profiles and Attachment Types
• QRG - CRM IQ - Adding Applicants After Screening
• QRG - CRM IQ - Manually Changing a Prospect to an Applicant
• QRG - CRM IQ - Setting Designations for Lessees/Keyholders

See all 90 articles

Forecast IQ 10

• QRG - Forecast IQ - Checking Revisions In and Out
• QRG - Forecast IQ - Editing Revisions
• QRG - Forecast IQ - Viewing Account Details on Revisions
• QRG - Forecast IQ - Adding Narratives to Accounts on Revisions
• QRG - Forecast IQ - Viewing Revision History

See all 10 articles

Site Manager QRGs for Service Managers 1

• QRG - Call Automation - Site Manager - Setting Up After Hours Emergency Maintenance Call Routing

Yardi Support - General 1

• ETL Best Practices

Talent & Culture

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COVID-19 4

• Updating COVID Status & Uploading Vaccine Card in UKG
• COVID-19 Mask Policy
• COVID-19 Reporting
• COVID-19 Team Member Updates

Team Member Handbook 61

• Nature of Employment
• Team Member Relations
• Equal Employment Opportunity
• Disability Accommodation
• Business Ethics & Conduct

See all 61 articles

Policy Manual 22

• Attendance & Punctuality
• Code of Conduct
• Conflicts of Interest
• Family Medical Leave (FMLA)
• Flexible Work Arrangement

See all 22 articles

Training

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Aspire 4

• How to Access Aspire
• QRG - Aspire - Creating Saved Filters in Aspire Reports
• QRG - Aspire - Supervisor Access for Team
• QRG - Training - Yardi Aspire Mobile App

GROW 2

• Learning Management System (Grow) Supervisor Instructions to Checking Team Member or Course Activity
• How to Access GROW

Interplay 0