QRG - CRM IQ - Deposit Accounting
Follow these steps when completing Deposit Accounting.
Note - Who requires Deposit Accounting:
Past Residents
- Canceled/Denied Applicants/Guests (when applicable)
Prior to completing Deposit Accounting for a Resident review the Resident Ledger for accuracy.
1. From the Agent Dashboard> Go to the "Activity" widget and select "Resident", then "Pending Deposit Accounting" line item.
2. Determine the household that Deposit Accounting needs to be completed and select "Deposit Accounting."
3. This will bring you to their profile under the "Manage" tab. Next select Deposit Accounting.
4. Select the "Agent" from the dropdown
5. Check box to "Print Statement"
6. Expense Type should always be "Deposit Refund"
7. Expand "Charges" section and input and verify all charges and credits are accurate.
- NOTE: Credit amounts should be added as a positive amount not a negative charge.
8. Verify that the "Deposit Interest" is showing.
- NOTE: This is State specific.
10. Add additional charges and credits as needed.
NOTE: Additional pages are indicated at the bottom.
10. Enter the "Forwarding Address" if not already populated.
11. Review the "Deposit Summary" prior to Posting.
12. Finalize Deposit Accounting by selecting "Post & Create Move Out Statement".
Adjusting Deposit Accounting:
To make adjustments to a posted Deposit Accounting follow these steps:
1. From the resident profile, select the "General" drop down, "Manage", and select "Adjust Deposit Accounting".
2. Toggle on "Print Statement"
3. Verify "Expense Type" is Deposit Refund.
4. Add the adjustment.
5. Click "Post & Create Move Out Statement"
6. Manage > Move Out Statement.
7. The Move Out Statement will appear on its own tab.
8. Review the Move Out Statement for accuracy.
9. Download to PDF and save this locally for your records.
10. Upload to the Resident record in CRM IQ.